Legal

SMS Messaging Terms

Certified Flood Adjusters, Inc. · Effective Date: January 1, 2026

Certified Flood Adjusters, Inc. ("CFA") sends text messages to policyholders in connection with active flood insurance claims assigned to our firm.

How We Obtain Your Consent

CFA does not collect phone numbers through this website and does not purchase, rent, or otherwise acquire phone numbers from third parties.

When you file a flood insurance claim, you provide your mobile telephone number on the FEMA Loss Notice and related claim documentation for the express purpose of claim communication. Your insurance carrier or the independent adjusting firm managing your claim assigns that claim to CFA and transmits your contact information to us as part of the assignment.

CFA's first written contact identifies us as the adjusting firm assigned to your claim and informs you that we will send text messages regarding that claim, including opt-out instructions.

What Messages You Will Receive

Messages relate solely to your own active flood insurance claim and may include:

Inspection appointment scheduling and appointment time windows
Confirmation and reminder messages for scheduled inspections
Requests for documentation or information needed to process your claim
Claim status updates
Adjuster contact and follow-up communication

CFA does not send marketing, promotional, or advertising messages of any kind.

Message Frequency

Message frequency varies based on the status and complexity of your claim. Most policyholders receive between two and ten messages over the life of a claim.

Cost

Message and data rates may apply. CFA does not charge for text messages. Charges, if any, are determined by your mobile carrier and your plan.

How to Opt Out

Reply STOP to any message to stop receiving text messages from CFA. You will receive a single confirmation message and no further texts.

Opting out of text messages does not end your claim or your relationship with CFA. We will continue to communicate with you by telephone, email, or mail as required to process your claim.

To resume text messages after opting out, reply START.

How to Get Help

Reply HELP to any message for assistance, or contact us at chris@cfadjusters.com.

Carriers

Supported carriers are not liable for delayed or undelivered messages.

Privacy of Your Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

Information necessary to process your claim, including your contact information, is shared with your insurance carrier and the independent adjusting firm that assigned your claim, as required to adjust and settle the claim. This is claim processing, not marketing.

See our Privacy Policy for full details.